Return & Refund Policy
RETURNS AND REFUNDS POLICY
Last Updated: Jan 01, 2021
RETURNS - WITHIN INDIA
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at care@GLOGLAMP.COM. Once your return request is accepted return pickup will be arranged and the product will be picked up by our executive. Once the product reaches our warehouse refund will be processed.
If you have any other queries / concerns regarding returns or refunds, you can always contact us for any question at care@GLOGLAMP.COM.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In case you receive a damaged product (a highly unlikely event), please email us at care@GLOGLAMP.COM the photo of the product along with the Order Number within 48 hours of receiving the same. It will be replaced with another piece of the same item.
EXCEPTIONS OR NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. Also items purchased under any kind of sale/discounted price/promo codes are final sale. They are strictly not eligible for return or exchange.
10-15% color difference might be there due to screen resolutions of the customer device and camera light settings in photography. Return or exchange request is not allowed in that case.
From our side we use the best quality fabric and colors. We suggest customers read the product description and have a look at all the pictures. There is no return/exchange in case the customer doesn't like the material or color of the goods sold.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Only size exchange for a bigger or a smaller size is allowed.
10-15% color difference might be there due to screen resolutions of the customer device and camera light settings in photography. Return or exchange request is not allowed in that case.
From our side we use the best quality fabric and colors. We suggest customers read the product description and have a look at all the pictures. There is no return/exchange in case the customer doesn't like the material or color of the goods sold.
First exchange (NOT RETURN) on eligible products is free of cost. For any further change for an order, shipping fees of Rs 200 will be charged.
REFUNDS
Once you express to return a product through email at care@GLOGLAMP.COM, the GLOGLAMP team must receive and approve the request, post which we will arrange for a return pick up.
After the return request is approved, you could choose to exchange the product or seek a refund. The refund can be in the form of redeemable store credits (which you can use later to shop at GLOGLAMP) or a refund on your original credit / debit card or net banking account.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping fees and charges are never refundable.
RETURNS - OUTSIDE INDIA
Currently we are not operating and delivering products outside India.
Have a wonderful shopping experience with GLOGLAMP!